Frequently Asked Questions
1. About Our Products
Q: Are your products authentic vintage and antique items?
A: Yes! All our items are carefully curated, authentic antique and vintage handcrafted pieces. We take pride in preserving history and ensuring the originality of every item in our collection.
Q: How do I know the condition of an item before purchasing?
A: Each product listing includes detailed descriptions, dimensions, and high-quality images. If you need more information, feel free to contact us at info@collectiblevintage.com or +91 9694331100.
Q: Do you offer custom or personalized vintage items?
A: Since we deal in authentic antiques, most of our products are one-of-a-kind and cannot be customized. However, if you have specific requirements, contact us, and we’ll do our best to help!
2. Orders & Payments
Q: What payment methods do you accept?
A: We accept major credit/debit cards, net banking, UPI, and PayPal for secure and hassle-free transactions.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to modify or cancel your order, please contact us within 24 hours of placing it. Once shipped, orders cannot be canceled.
3. Shipping & Delivery
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary based on location. International customers may be responsible for customs duties and taxes.
Q: How long does shipping take?
A: Estimated delivery times:
- India: 5-7 business days
- International: 10-20 business days
Once your order is shipped, you will receive a tracking number via email.
Q: How can I track my order?
A: Once your order is shipped, we will send a tracking link to your email. You can use it to monitor the status of your shipment.
4. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery for eligible products. The item must be unused and in its original condition
Q: How do I request a return or refund?
A: Contact us at info@collectiblevintage.com or +91 9694331100 with your order details and reason for return. If approved, we will provide the return shipping instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned item. The amount will be credited to your original payment method.
5. Customer Support
Q: Do you offer wholesale or bulk purchases?
A: Yes! If you’re interested in bulk purchases, please contact us for special pricing and availability.
Q: Do you have a physical store?
A: Yes! You can visit our physical store to explore our collection in person.
Store Address: G-1 591 Marudhar Industrial Area, 2nd Phase Jodhpur, Rajasthan 342005 India .
