At Collectible Vintage, we are committed to delivering your authentic antique and vintage handcrafted items safely and efficiently. Please review our shipping policy to understand how we handle order processing, delivery, and shipping costs.

1. Order Processing Time

• All orders are processed within 1-3 business days (excluding weekends and public holidays).
• All Orders will be deliverd within 5-7 Business days.
• Custom or bulk orders may take additional processing time—we will notify you of any delays.
• You will receive a confirmation email with tracking details once your order is shipped.

2. Shipping Within India

• We offer nationwide shipping across India.
• Estimated delivery time: 5-7 business days from the date of shipment.
• Shipping costs are calculated at checkout based on item weight, size, and delivery location.
• Free shipping may be available on select orders—please check promotional offers.

3. International Shipping

• We ship worldwide, with delivery times depending on the destination country:
  
  • Standard Shipping: 10-20 business days
  • Express Shipping (if available): 5-10 business days
• International shipping rates are calculated at checkout.
• Customs duties and import taxes may apply depending on your country’s regulations. Buyers are responsible for these charges.

4. Shipping Carriers & Tracking

• We use trusted courier partners such as DHL, FedEx, India Post, and Blue Dart for secure delivery.
• Once shipped, you will receive a tracking number via email or SMS to monitor your order status.

5. Shipping Delays & Issues

• We are not responsible for delays caused by courier services, customs clearance, weather conditions, or unforeseen circumstances.
• If your package is delayed beyond the estimated delivery time, please contact us, and we will assist in tracking your shipment.

6. Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery with photos of the package and product.
• If your order is lost in transit, we will work with the courier service to resolve the issue.
• Refunds or replacements for lost/damaged items will be processed based on the courier’s investigation.

7. Store Pickup Option

• Customers can choose to pick up their orders from our physical store.
• Once your order is ready for pickup, we will notify you via email or phone.
• Pickup orders must be collected within 7 days of notification.

8. Address & Contact Information

• Please ensure you provide the correct shipping address at checkout.
• We are not responsible for failed deliveries due to incorrect or incomplete addresses.
• If an order is returned due to an incorrect address, the buyer will be responsible for re-shipping charges.

9. Contact Us

For any shipping-related inquiries, feel free to contact us:

📍 Visit Us:  G-1 591, Marudhar Industrial Area, 2nd Phase, M.I.A. 1st Phase, Basni, Basni, Jodhpur, Rajasthan 342005
📧 Email: info@collectiblevintage.com
📞 Phone: +91 9694331100

Thank you for shopping with Collectible Vintage!